Honda introduced a virtual personal assistant service that can be accessed freely through the WhatsApp application and Honda's official website to improve service to customers.
A service called HANI (Honda Personal Assistant) has been operating since 30 September 2022 to answer consumer questions about Honda products and services.
"Honda realizes that customer service is one of the most important things for Honda. Therefore, HANI is one of the transformation steps in responding to digital development trends," said Service Division Assistant General Manager of PT Honda Prospect Motor Denny Mulia Tamira in a press release, Tuesday. .
To access this service, consumers can directly send a text message to the official WhatsApp Honda Indonesia at 081110676332. In addition, customers can also access HANI through the website www.honda-indonesia.com/customer-care.
Customers can find HANI on the main page or through the Customer Care menu, as well as through the Honda e-Care application on the Contact Us menu. HANI services can be available to serve customer inquiries every day for 24 hours.
Customers can ask all kinds of things related to Honda's sales and after-sales services. These services include purchase consultations, test drives, brochures to simulations of suitable prices.
This service also provides product info from specifications to prices on On The Road. Furthermore, customers can also access the nearest dealer location to the official Honda dealer phone number.
Customers will also receive information about vehicles that have experienced a recall, starting from the recall procedure and also the type of recall being served.
HANI also has emergency services about the Honda Experience and information on how to book Honda car service.
In addition, HANI also provides maintenance information ranging from periodic maintenance, terms and conditions regarding warranty claims, tips and tricks, as well as promotional information services ranging from sales program information, after-sales and information about Honda events.
Besides HANI, previously Honda also introduced e-care, an application to make it easier for consumers to access Honda information and services.
Honda car owners can download the Honda e-Care application on the Play Store or AppStore. For easy access, customers can take advantage of the Single Sign On feature by using Google or Apple ID access.
The Honda e-Care application was developed to meet all needs at every stage of the consumer journey from information about products, downloading catalogs, requests to be contacted by dealers, to dealer locations connected with interactive maps.
The Honda e-Care application also provides notifications to customers to remind customers of important moments related to their Honda cars such as periodic maintenance times, vehicle registration validity periods and so on.
