The Japanese car brand, Nissan, at the end of January 2023 announced that more than 520 thousand units of cars consisting of the Nissan X-Trail and Serena had to be recalled or recalled from circulation.
Investigate a calibaration, the Nissan Xtrail and Serena recalls started from damage to the electric motor in the Idling Stop system. This feature is tasked with turning off the engine automatically when the car is stationary with the brake pedal pressed for a few moments. In fact, according to related parties, Nissan received a total of 3,963 reports of problems. Five of them made the car burnt.
It is known, the car that is being recalled is an alert for 2010-2017, where both the X-Trail and Serena have the potential to catch fire. Not only the X-Trail and Serena, the Nissan Leaf electric car produced in 2017-2023 is also reported to have an operating manual error. Namely, there is the potential to give wrong instructions on how to operate the Defroster.
So what about in Indonesia, are the Nissan X-Trail, Serena and Leaf recalls affected?
Recall Nissan X-Trail, Serena and Leaf in Indonesia
According to a written statement by PT Nissan Motor Distributor Indonesia (NMDI) as a distributor of Nissan vehicles in the country, neither the X-Trail nor the Serena sold in Indonesia are valid or there is no indication of a recall.
Yes, this is because both the Nissan X-Trail and Serena sold in Indonesia in the 2010 and 2017 periods were not equipped with the Idling Stop feature. As for the Nissan Leaf, the electric car which is marketed in Indonesia does not have a defroster feature.
According to the Chief Executive Officer (CEO) of PT NMDI Tan Kim Piauw Nissan Indonesia continues to maintain the commitment and trust given by consumers by always providing the best service and products.
"So if there are problems with Nissan products that require a recall, of course we will make an official announcement," said Tan in an official statement, Monday (6/3/2023).
Nissan Promises After Sales Service
Mentioned, if the owner of a Nissan car does not need to worry if the car is having problems, including if it is hit by a recall. This is because Nissan Indonesia is committed to starting in 2023, to provide an after-sales service to customers called 'Trust Nissan'.
So, Nissan car owners will get services in the form of:
- Emergency Roadside Assistance (ERA) and Call Center services are available 24 hours
- Service Advisors and Technicians who have Nissan Global certification
- Parts Warranty up to 20,000 kilometers per year
- Guarantee of Work or Service up to 1,000 kilometers per 14 days.
With 'Trust Nissan', Nissan consumers are claimed to be able to experience the excitement of driving their car without worry because of Nissan's after-sales service.
